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Privacy Policy




How we will handle your personal data and protect your privacy.

A guide to how we meet the requirements of the Data Protection Act.

Making sure personal data is secure and properly dealt with is of paramount importance in our dealings with you. It is therefore important you understand what information we will take, why we need it, and how we will process your details.


Who will process my data?

Energize Merchant Services Ltd will process your data in order to provide our services.

What data will you ask me for?

In order to fully understand your merchant needs and be able to give good advice, we need to obtain information about your business and preferences. Much of the information you provide will need to be passed on to the Elavon who are our partnered acquiring bank.


Do I have to provide my personal data?

If you choose to proceed with our services we would require Photo I.D, Proof of home address (dated within the last 3 months) and proof of business bank account. Elavon require this information to confirm your identity and that your business is trading.


How will you use my data?

The primary reasons we will use your data is to allow us to provide an accurate quote for your needs and provide personal and business proofs to Elavon.


How long we will store your data?

We will only keep your personal information as long as necessary. How long that is depends on the type of data and the nature of the work we have carried out. In most cases, your personal data will be stored for an indefinite period as we need to keep evidence that we have fulfilled our legal and regulatory requirements.


Can I see a copy of my personal data?

Yes. Please write to our Data Controller (details below) and we will provide a copy of any personal data we hold about you within one calendar month of receiving your request. Please note that we may need to verify your identity before providing the information.


What if my data is incorrect or incomplete?

You have the right to have your data corrected or completed by contacting our Data Controller in writing (details below). Please be aware that we need to maintain records of information as it was at the time of the advice or the service provided taking place.


Can I have my data erased?

You have the right to have your data corrected or completed by contacting our Data Controller in writing (details below). Please be aware that we need to maintain records of information as it was at the time of the advice or the service provided taking place.


Who is the Data Controller?

Name Aaron Shenton
Address
  • a. Haughmond View
  • b. Sitka Drive
  • c. Shrewsbury Business Park
  • d. SY2 6LG
  • Telephone

    0174 381 6257

    Email

    aaron.shenton@energizemerchantservices.com

    Data Controller Registration

    ZA802599


    How can I get more information?

    If you would like further details on how we use your personal information or if you have any data protection queries, please write to:

    1. The Data Protection Officer, HL Partnership Limited, Pharos House, 67 High Street, Worthing, West

    2. Sussex, BN11 1DN

    3. Telephone: 01903 602664

    4. Email: compliance@hlpartnership.co.uk


    If you’d like to make a complaint about how we have handled your personal data…

    …please write in the first instance to The Data Protection Officer at the above address.

    If you are not satisfied with the Data Protection Officer’s response, you can make a complaint to:

    1. Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
    2. Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
    3. Email through their website at: https://ico.org.uk/concerns/

    Important Notes on Protecting your own Data

    Please be aware of cybercrime and protecting your own information online, particularly financial information. Do not send unsecure personal information over the internet. We recommend you use encryption software or provide any information to us using the online tools we provide.


    Do not respond to emails asking you to pay money. Never make a payment purely in response to an email. Always call the company to validate any payment requests and check the phone number independently from the email (i.e. via a secure web site). If you receive a phone call asking for payment ensure you are satisfied the call is genuine, or else call the company back to check. Energize Merchant Services will take responsibility if you transfer money to a fraudster in error.